Customer Service
Operations Assistant
(Chinese Proficiency Required)
Operations Assistant
(Chinese Proficiency Required)
Location
Hanoi, Vietnam
Contract Type
Full-time
Work Model
On-site
End Time
31/08/2024
Responsibilities:
1. Customer Service (80%):
- Handle incoming customer inquiries and service-related issues through channels such as Fanpage, Zalo, and Email.
- Provide guidance and support to customers in utilizing the company’s services.
- Address customer feedback and resolve complaints with professionalism and efficiency.
- Document and monitor customer requests to ensure optimal service quality.
- Collaborate with cross-functional teams to resolve any operational challenges.
- Provide regular updates and reports on customer service performance and operational support to management.
2. Operations Support (20%):
- Assist in the daily operational tasks of the company, including document management, order processing, and logistics coordination.
- Execute additional tasks as assigned.
Requirements:
- No prior experience required, but basic knowledge of customer service is preferred.
- Proficiency in Chinese (HSK 4 or higher) is essential.
- Strong learning agility, a proactive mindset, and a high level of accountability.
- Excellent communication skills with the ability to effectively manage customer interactions; strong listening and comprehension abilities.
- Demonstrated skills in persuasion, problem-solving, and handling complex situations.
- Attention to detail and precision at work.
- Strong organizational and time management skills.
Benefits:
- Work in a multinational, vibrant, and dynamic environment.
- Receive training with ample opportunities for professional growth and development.
- Competitive salary range: 10 – 12 million VND; full salary during the probationary period.
- A professional and supportive workplace culture that prioritizes and fosters personal development.
- Clear career progression and development opportunities.
- Social insurance and health insurance.
Submit Your CV Here!
Please fill in the following form or send your CV directly to email hr@tradeint.vn
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