Sales Support
Location
Hanoi, Vietnam
Contract Type
Full-time
Work Model
On-site
End Time
Continuous recruitment
About Us:
Trade Intelligence Global Co., Ltd (TIG) is a leading provider of International Trade Solutions. We leverage cutting-edge technology to enable businesses to digitize their import-export operations and access global trade insights swiftly and accurately. Our mission is to transform the global trade landscape by delivering unparalleled intelligence, tailored solutions, and expert support to help businesses unlock their international potential and achieve sustainable growth.
Key Responsibilities:
Pre-sales Support
- Respond to customer messages and inquiries in a timely and professional manner through various communication channels such as Email, Hotline, Zalo, Social Media DMs,…
- Conduct initial KYC checks on incoming leads to validate quality and relevance.
- Assign verified leads to appropriate sales representatives based on criteria and availability.
- Maintain accurate lead records and ensure data consistency in CRM systems.
After-sales Support
- Provide support and information post-purchase promptly and professionally, ensuring a positive customer experience.
- Immediately escalate issues to relevant departments when necessary and follow up to ensure resolution.
- Continuously update and manage customer data to ensure accuracy and completeness.
- Proactively updating information/knowledge about customer service.
- Track and report common customer feedback and share insights with the Sales and Customer Success teams.
- Other tasks as assigned by the manager.
Required Qualifications:
- Bachelor’s degree in Business Management, International Trade, Logistics, or related fields.
- Fresh graduates are welcome – full training will be provided.
- Prior experience in Sales Support, Customer Service, or Administrative roles is a plus but not required.
- Strong English communication skills, both written and verbal.
- Comfortable using CRM tools, spreadsheets, and messaging platforms.
- Proactive, eager to learn, and highly responsible for performing tasks.
- Organized, detail-oriented, and capable of handling multiple tasks efficiently.
- Willingness to follow Working Hours:
- Monday – Friday: 13:00 – 21:00 (1-hour dinner break included)
- Saturday morning: 8:00 – 12:00 (Remote)
- Required to work on-site at least 3 days per week (Monday to Friday), with flexibility to work remotely on remaining weekdays.
- Saturday morning shifts are required weekly and can be done remotely.
Benefits:
- Competitive salary ($500 – $700/month) with FULL salary during the probation period.
- Complexity allowance: $50/month (effective after passing the probation).
- Performance-based bonuses and annual salary reviews.
- Hybrid work model, supporting flexibility and work-life balance.
- Working in a multinational environment, with ample opportunities for professional growth and development.
- Opportunities to engage in global projects, expanding your knowledge and experience across Vietnam, Asia, and broader international markets.
- 12 days of leave/year.
- Social and health insurance benefits as mandated by the government.
How to Apply:
If you are passionate about sales, business development, and creating meaningful relationships with clients, we’d love to hear from you! Please send your resume to hr@tradeint.vn or quickly apply by filling out the form below.
Nộp Hồ Sơ Ứng Tuyển Của Bạn Tại Đây!
Vui lòng điền form bên dưới
hoặc gửi trực tiếp CV của bạn vào email hr@tradeint.vn
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