Privacy Policy

We take our responsibility under Vietnam's personal data protection laws seriously. We also recognize the importance of the personal data you have entrusted to us and believe we have a duty to manage, protect, and process your personal data appropriately.

This Privacy Policy is designed to help you understand how we collect, use, disclose, and/or process the personal data you provide to us, as well as to assist you in making an informed decision before providing us with any of your personal data.

If you have any questions at any time about this policy or any other inquiries regarding how we may manage, protect, and process your personal data, please contact our Data Protection Officer ("DPO") using the contact details below.

This Privacy Policy (along with our Website Terms of Use) sets out the basis on which we use and process any personal data we collect from you as a user of Our Website. By accessing Our Website, you agree to be bound by the terms of this Privacy Policy.

Additionally, Our Website may occasionally contain links to and from the websites of our partner networks, advertisers, affiliates, or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Since these websites are not owned or operated by us, we have no responsibility or liability for the content of these websites and their privacy policies. You access and provide your personal data to these third-party websites at your own risk. Please review these policies before you submit any personal data to any such websites.

We may collect and process personal data about you, such as:

(a) Personal data that you may provide when submitting or providing personal data to Our Website. This includes, but is not limited to, any personal data provided when you contact us through our contact page, such as your name, email address, and contact details.

(b) If you contact us for any reason, we may keep records of such data.

(c) Personal data may be collected through any reporting and error logging tools that gather error report data and, at your choice and with your consent, send this data to us so that we can be informed of any software bugs or issues that may occur while you use Our Website or the services provided on it.

(d) Details about your visits to Our Website, the activities you engage in when accessing Our Website, and the resources you access on or through Our Website.

We utilize cookies on our Website to enhance user experience. Cookies are text files transferred to your computer's hard disk to identify returning users.

You have the option to accept or decline cookies through your browser settings, although disabling cookies may limit the functionality of certain features on our Website.

We may use the personal data we hold about you for the following purposes:

(a) To process, manage, and/or administer your membership account with us and to contact you as necessary at any time regarding your use of Our Website and/or the services available on it;

(b) To contact you using the contact information you have provided to supply you with the information you requested from us;

(c) To manage and operate your use of Our Website and to contact you as necessary at any time regarding your use of Our Website;

(d) To collect information related to your online interactions with us (e.g., including your IP address and pages you visit) so we can provide you with a more relevant and personalized experience in your relationship with us and better serve your needs by customizing the content we share with you;

(e) To store and/or back up (whether for disaster recovery or other purposes) your personal data, whether in or outside of Vietnam;

(f) For record-keeping purposes;

(g) To carry out research, analysis, and development activities (including but not limited to data analysis, surveys, and/or profiling) to improve our Website, services, and infrastructure to enhance the services we provide to you;

(h) To perform credit risk assessments, know your customer (KYC) procedures, anti-money laundering/anti-terrorist financing, and evaluate and assess financial risks and other risks related to you;

(i) To comply with legal processes, enforce legal rights and remedies, protect against legal claims, and manage any disputes or complaints;

(j) To respond to requests for information from the public and government/regulatory agencies, statutory boards, related companies, and for audit, compliance, investigation, and inspection purposes;

(k) To comply with any applicable laws, regulations, legal processes, or government requirements;

(l) To enforce or apply our Terms of Use and Platform Usage Agreement;

(m) To protect the rights, property, or safety of any person (including for fraud detection and prevention purposes).

Your personal data may be used, disclosed, maintained, accessed, processed, and/or transferred to the following third parties, whether located in Vietnam or outside of Vietnam, for one or more of the purposes outlined above:

(a) Our headquarters, subsidiaries, and affiliated companies;

(b) Third-party service providers who require processing of your data, for example: third-party service providers we have contracted to: (i) provide and maintain any IT equipment used to store and access your personal information; (ii) store and maintain our Website; or (iii) otherwise assist in providing some services to you on or through our Website;

(c) Our auditors and legal advisors;

(d) Government authorities and regulatory agencies, statutory bodies, industry associations; and/or

(e) Courts and alternative dispute resolution forums.

The personal data we collect from you may be transferred to, used, processed, and stored outside of Vietnam for one or more of the purposes mentioned above. By submitting your personal data and/or using Our Website, you consent to such transfer, storage, or processing.

When you submit your personal data to Our Website, you should make every effort to ensure that the personal data is accurate and inform us if there are any changes to this data, so that we do not retain any inaccurate personal data about you.

You can request access to and/or correction of the personal data we hold by writing to our Data Protection Officer using the contact details provided below. Please note that we may charge a reasonable fee for processing your personal data requests.

We reserve the right to modify the terms of this Privacy Policy at our sole discretion. Any amended privacy policy will be posted on Our Website, and you should periodically review this page to be notified of any changes we have made, as they are binding on you. Your continued use of Our Website and/or the services available on or through Our Website after any modifications to this Privacy Policy will signify your agreement and acceptance of the amended terms.

If you would like to contact us with specific questions about this Privacy Policy, or if you have any concerns regarding how your personal data is collected, used, disclosed, and/or processed, please contact us at [email protected].